Shipping policy

All orders are processed in the UK and Ghana, so your order will be processed and shipped from our warehouse in the United Kingdom, or our fashion studio in Ghana using DHL Express. We aim to process and dispatch within 2-3 working days. However please note during busy periods order processing may take slightly longer.

UNITED KINGDOM

Shipping within the UK starts from  £4.95 with a tracked & signed service. This  usually takes 2-4 working days from dispatch.

EUROPE

Shipping to Europe starts from  £11.99 with a tracked and signed service. This usually takes 3-4 working days from dispatch.

USA & CANADA

Shipping to USA & Canada starts from  £17.99 with a tracked and signed service. This usually takes 4-5 working days from dispatch.

AUSTRALIA

Shipping to Australia starts from  £18.99 with a signed for service. This usually takes 7-10 working days from dispatch.

REST OF THE WORLD

Shipping to other destinations around the world starts from  £19.99 with a signed for service. This usually takes 7-10 working days from dispatch.

You will be sent shipping confirmation & tracking details. Once the package is in the hands of the delivery company, they become liable for the safe delivery of your package. We are not liable for any delays or failures in delivery if we can not gain access to the delivery address or under any other circumstances beyond our reasonable control. We are also not responsible for delays due to customs.

IMPORT DUTIES & TAXES

Import duties and taxes may be charged in some countries. Buyers are responsible for any customs and import taxes that may apply. Please contact your local customs office for the latest information on your countries tax policies. All duties and taxes are payable by the customer. Please make sure you are aware of the fees that may apply in your country. Unfortunately there is no way for us to know the rules, regulations, customs or laws of every country. Therefore we cannot give advise on taxes in your country. We are not responsible for delays due to customs. Refusal to pay customs fess may result in the package being returned to us. In which case the customer is liable for all costs incurred in the making of the order, all costs incurred in shipping the order to them initially, plus and all costs incurred in the order being returned to us. Any remaining monies will be refunded once all costs have been deducted.

By making a purchase on www.karentinoboutique.com you agree to this policy.